FAQ

📦 1. When will my order be shipped?

Orders are usually shipped the same or next business day. Delivery time:

• Oslo area: Next business day

• Rest of Norway: 1–3 business days

🚚 2. Who delivers my package?

We use Bring as our main shipping partner.

💳 3. What payment methods do you accept?

We offer secure payments through:

• Vipps

• Walley

• Credit/debit cards

• Stripe

🔁 4. Can I return an item?

Yes! You have 14 days right of withdrawal. The item must be returned in original condition. Buyer pays for return shipping.

🔧 5. What if the product is defective?

You have a 2-year warranty under Norwegian law. Contact us at post@istar.no, and we’ll help you.

📧 6. Will I get an order confirmation?

Yes, you’ll receive an order confirmation and receipt by email right after purchase.

🛍️ 7. Do you sell only new products?

Yes, at iStar.no we only sell brand new mobile phones, accessories, and gadgets.

🕵️ 8. How do you handle my personal data?

We follow GDPR regulations and only store necessary data to complete your purchase. See our Privacy Policy.

📞 9. How can I contact you?

Reach us at:

• Email: post@istar.no

• Phone: 920 699 93

• Address: Fougstads gate 2, 0173 Oslo